5z55 Privacy Policy

1. Scope and Purpose of Information Collection

5z55 collects certain personal information in order to provide its services. This information is always collected for a specific and legitimate purpose, and no information beyond what is necessary is collected.

1.1 Registration and Account Information

When you create an account at 5z55, we collect the following information:

• Full name and date of birth (for age verification)
• Email address
• Mobile number (for service communications)
• Password (stored in encrypted form)
• Preferred currency and language preferences

1.2 Identity Verification Information (KYC)

To prevent fraud, ensure responsible gambling, and facilitate secure financial transactions, we may request the following documents as part of the Know Your Customer process:

• Copy of National Identity Card (NID) or passport
• Proof of current address
• Confirmation of ownership of the payment method

1.3 Financial Transaction Information

We record relevant transaction information to process deposits and withdrawals. 5z55 processes transactions via bKash, Nagad, and Rocket. Your full payment account details are not stored directly on 5z55 servers.

1.4 Technical and Usage Information

The following information may be collected automatically while you use our services:

• IP address and device type
• Browser type and operating system
• Pages visited and time spent
• Login and logout times and activity logs
• Information collected through cookies and similar tracking technologies

2. Purposes for Using Information

5z55 uses collected information only for the following legitimate purposes:

2.1 Service Delivery and Operations

• Creating and managing your account
• Processing and verifying financial transactions
• Keeping gaming services active and resolving issues
• Providing 24/7 Bengali live chat and email support

2.2 Security and Legal Compliance

• Preventing fraud, money laundering, and other illegal activities
• Preventing the opening of multiple accounts
• Preventing access by minors (the service is not available to those under 21 years of age)
• Complying with responsible gambling guidelines

2.3 Service Improvement and Personalisation

• Personalising your experience
• Identifying and resolving technical issues
• Informing you about new bonuses and promotional offers (based on your consent)

2.4 Communications

We will use the contact information you have provided to send you important notifications related to your account, security alerts, and transaction confirmations.

3. Data Storage and Security

5z55 uses industry-standard technology and practices to keep your personal information secure. Our security measures include:

3.1 Technical Security

• SSL Encryption: All data exchanged between the website and servers is secured through SSL/TLS encryption.
• Data Encryption: Sensitive information such as passwords is stored in encrypted form.
• Firewall and Access Controls: Advanced firewalls and restricted access control methods are used to prevent unauthorised access.
• Regular Security Audits: Regular security audits are conducted to identify vulnerabilities in the system.

3.2 Data Retention Period

We retain your information only for as long as necessary. Even after an account is closed, information required for legal obligations or dispute resolution may be kept for a specified period. Once that period has passed, the information is securely deleted or anonymised.

3.3 Employee Training

5z55 employees who handle personal information receive appropriate training on privacy and data protection. Only authorised and trained employees may access personal information.

4. Sharing Information with Third Parties

5z55 does not sell, rent, or exchange your personal information. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Information may be shared on a limited basis with payment processors (bKash, Nagad, Rocket), game software providers, and technology service providers — only the information necessary to deliver the service. These partners are contractually bound to uphold our privacy standards.

4.2 Legal Requirements

We may be required to provide necessary information in response to a court order, legal process, or a legitimate request from a government authority. In such cases, we follow the directions of the law.

4.3 Fraud Prevention

Information necessary to prevent fraud, deception, or other illegal activities may be shared with the relevant authorities.

4.4 Business Transfers

If there is any change to the business structure of 5z55 (such as a merger or acquisition), user information may be transferred to the new ownership. In such cases, we will provide users with advance notice.

5. Cookie Policy

5z55 uses cookies and similar technologies to improve your browsing experience.

5.1 What Are Cookies?

Cookies are small text files that a website stores on your device. They help remember your preferences, maintain your login status, and improve the quality of the service.

5.2 Types of Cookies We Use

• Essential Cookies: Required for the basic functionality of the website, such as maintaining your login status.
• Functional Cookies: For remembering your language preferences and other settings.
• Analytical Cookies: To understand how our platform is being used and to improve the service.
• Security Cookies: To prevent fraud and unauthorised access.

5.3 Cookie Controls

You can manage cookies by going to your browser settings. Please note that disabling essential cookies may affect some functionality of the website.

6. Your Rights

As a user of 5z55, you have the following rights:

6.1 Right to Access Information

You have the right to know what information we hold about you. You can request a copy of your information from our support team at any time.

6.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you may request that it be corrected.

6.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, this request may not be possible to fulfil in cases of legal obligations or active financial disputes.

6.4 Right to Object to Processing

You may object to the use of your information for specific purposes, particularly in the case of marketing communications.

6.5 Right to Withdraw Consent

Where data processing is based on your consent, you may withdraw that consent at any time. However, any processing that took place before the withdrawal remains valid.

To exercise these rights, please contact our support team.

7. Privacy of Minors

5z55 services are intended only for those aged 21 and above. We do not knowingly collect personal information from any minor. If we become aware that a minor's information has been collected, we will immediately delete that information and close the relevant account.

If you believe a minor is using 5z55, please notify our support team immediately.

8. International Data Transfers

Our servers and technology infrastructure may be located outside Bangladesh. If your information is transferred to another country, we ensure that adequate data protection measures are in place in that country and that the transfer is consistent with this privacy policy.

For all international data transfers, we put in place the necessary contractual safeguards to ensure that your information remains protected wherever it is processed.

9. Policy Changes

5z55 may update this privacy policy from time to time. For any significant changes, we will:

• Post a clear notice on the website.
• Inform registered users by email.
• Update the date of the change on this page.

If you continue to use our services after a change, you will be considered to have consented to the new policy. Please review this policy regularly.

10. Responsible Gambling and Data Protection

5z55 is committed to responsible gambling. Protecting your privacy and ensuring responsible gambling are equally important to us.

We use information about your gaming behaviour so that we can identify problematic gambling patterns and provide assistance where needed. This information is used solely for your protection. To learn more about responsible gambling, visit our Responsible Gaming page.